Returns and Refunds

How do I return shipments?

PROAUTO is a customer centric company and we want you to be completely satisfied with your purchase. If you wish to return a part, please follow the return policy guidelines. Email support@proauto.app Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time to request a Return Authorization(RA) number. We cannot process returns that do not include an RA number.

Damaged Shipments

It is extremely important that you inspect your shipment thoroughly before accepting and signing for the merchandise. Even though the box and packaging may be intact, it is possible the product could have arrived damaged. If part does arrive damaged, please accept the delivery and contact Customer Service immediately at support@proauto.app. Proof of damage may be provided by photos.

Freight Shipments

Before accepting delivery, check for both internal and external damages. Remove the product from its packaging and inspect for damage. If you notice damage, please email our customer service immediately at support@proauto.app after accepting the delivery to obtain a return authorization number.

For Engine assemblies, please be advised that we do not warranty or guarantee any attached accessory parts in the sale, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Because such parts are not warrantied, refusal of delivery for these parts being damaged will result in deduction of original shipping and handling charges from any refund.

Returning defective or incorrect parts

If you received an incorrect or defective part, you may return it for an exchange or replacement. Please contact customer service via email to explain the problem. We will create a new order for the part and issue an RA for the original part. PROAUTO will ship the replacement part as soon as freight charges have been paid for the returned part and the part is on its way back to us.

Refused Shipment or Failed Delivery

If you have refused delivery of your shipment, please contact Customer Service immediately at support@proauto.app. Shipped items that are either refused by the customer or are unable to be delivered due to continual failed delivery attempts will be returned to PROAUTO, and you will be credited the amount of the sale, not including shipping and handling. For purchases that includes Free Shipping, a flat $10.50 will be deducted from refund amount. Please allow up to 14 business days for a credit to be issued. It is your responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.

PROAUTO Discretion

PROAUTO reserves the right to deny any exchange or return request. Please do not install damaged or install incorrectly shipped items, as doing so will void our return policy. Any parts that have been modified, installed, or damaged in any way by the customer may result in denial of a refund and/or exchange request.

  1. Customer Service will provide you with the shipping address to send the returned item. You must include the RA number on the shipping label.

  2. Returned parts must be in "as new" condition and shipped in their original packages and shipping cartons. If the original carton is not available, the part must be packaged correctly to ensure safe shipping. We cannot issue a credit for items that return to our facility damaged, or for items that have been partially or fully installed or painted. Proper shipping and associated cost is the responsibility of the customer.

  3. The original invoice, or a copy, must be included with the item.

  4. Our return policy provides 14 days from the date of the original invoice to return items.

  5. There will be a 20% stocking fee placed on the returned part(s). This stocking fee is in addition to any other handling or shipping fees.

  6. Refunds will be issued once we have received, inspected, and processed the part(s). Original shipping charges will be deducted from refund amount. Exceptions will apply for parts that were received damaged or stocked incorrectly.

  7. All refunds will be processed once merchandise has been returned to PROAUTO. Please allow upto 14 business days for the refund to be posted to your account.