Privacy Policy

01Overview

ProAuto ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This policy applies to information collected through proauto.app, the ProAuto mobile app, and any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy. If you don't agree with our practices, please don't use the Services.

02Information We Collect

We collect information in a few different ways:

Information you give us directly

• Contact details - name, email, phone number, shipping and billing address
• Account information - password (stored encrypted, never in plain text), saved vehicles in your Garage
• Order and payment information - items purchased, order history, and payment details (processed by our payment provider; we do not store full card numbers)
• Anything you submit through a contact form, quote request, or customer support conversation

Information collected automatically

• Device and browser information (type, operating system, screen size)
• IP address and approximate location
• Pages viewed, links clicked, and time spent on the Services
• Referring website or search terms that led you to us

03How We Use It

We use the information we collect to:

• Process orders, quotes, and payments, and communicate about them
• Confirm parts fitment against your vehicle or VIN
• Provide customer support and respond to warranty or return requests
• Send order confirmations, shipping updates, and - if you've opted in - marketing emails
• Improve our Services, catalog, and site performance
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

04Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how the Services are used, and measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling them may affect how parts of the site work, like cart persistence or fitment memory.

05How We Share It

We don't sell your personal information. We share it only in these situations:

• Service providers who help us operate - payment processors, shipping carriers, email delivery, and hosting providers - under contracts limiting their use of your data
• Legal requirements - if required by law, subpoena, or to protect the rights, property, or safety of ProAuto, our customers, or others
• Business transfers - if ProAuto is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

06Data Retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are generally retained for at least the length of the applicable warranty period plus a reasonable buffer for tax and accounting purposes.

07Your Rights & Choices

Depending on where you live, you may have some or all of the rights below. To exercise any of them, contact us using the details in Section 11.

08Children's Privacy

Our Services are not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we'll delete it.

09Security

We use industry-standard safeguards - encryption in transit, restricted internal access, and regular security review - to protect your information. No method of transmission or storage is 100% secure, and we can't guarantee absolute security, but we work to keep your data protected and will notify you as required by law if a breach affects your information.

10Changes to This Policy

We may update this policy from time to time. If we make material changes, we'll post the updated policy here and update the "Last updated" date above. Significant changes affecting how we use previously collected information will be communicated more directly, such as by email.

11Contact Us

Questions about this policy or your personal information? Reach out any time.